FAQs

What time is check-in/check-out and when does the hotel open?

The hotel is open 24 hours a day. You can check-in from 3pm and check-out by midday. You can leave your luggage in our secure storage area any time.

Can I book a late check-out?

Subject to availability, we can provide a late check-out or pre-3pm check-in. These services incur an extra charge.

Is the room rate per person or per room?

The price is per room and per night. It usually does not include breakfast and never includes the holiday tax applied by Paris City Hall.

Is breakfast included in the price?

Breakfast costs extra (exc. special offers). The buffet costs 17 Euros and the express menu costs 8€.* Room service is also available for 21 Euros per person.
* Prices are per person and subject to change without prior notification.

Is your hotel disabled-friendly?

Our hotel has two disabled rooms and two lifts. Please inform us of your requirements when booking.

Are pets allowed at your hotel?

We love animals but they are not allowed at our hotel no matter their size or weight.

Is there a restaurant at the hotel?

We provide a bar menu with meat and cheese platters. Room service is available between 12pm and 10.30pm. Menus and prices are available to view in the rooms.

Can I leave luggage at the hotel before check-in or after check-out?

Of course we can keep your luggage in our secure storeroom whilst you wait for your room to be available or the afternoon you check-out. However, please note that this storage facility cannot be used as a left-luggage office.

Is parking available at the hotel?

We have lock-ups available to pre-book on a secure site. The car park is 400m from our hotel. Each lock-up costs 32 Euros per night.

Does the hotel have an internet terminal or Wi-Fi access?

Wi-Fi is free throughout the hotel. Reception provides guests with the codes on arrival. Please ask our teams if you want to print documents or conduct research.

Can I request a specific room number?

We can’t guarantee a specific room number due to our schedule. However, please let us know your preference and we’ll do our best to satisfy your request.

How can I make a special request?

Enter it in the comments box or contact us. We’ll do our best to fulfil your request.

How do I cancel or amend my booking?

The cancellation and alteration terms are stated in your booking confirmation. Please read them carefully. Our rates are based on these terms. Please contact the hotel for further information.
You can cancel your booking using the link provided in your confirmation. Please email the hotel direct if you want to amend your booking on reception@lesjardinsdemademoiselle.com

Can I check out earlier then planned?

Please advise us of your early check-out 24 hours in advance so we can release your room to new guests. You will be charged for one night if you fail to inform us within this time. No refunds apply to stays booked at exclusive prepayment rates.

Which credit cards do you accept for payment?

MasterCard, Visa, American Express

Does the hotel have smoking rooms?

No, the whole hotel is no smoking including the rooms and communal areas. Please don’t smoke on the balconies. An ash tray is provided outside the hotel or on our outdoor terrace.

Do the rooms have a safe?

Yes, every room has a safe with space to secure your laptop.

Do all the rooms have air-conditioning and does it work all year?

All our rooms are air-conditioned with individual control. You can use the reversible air conditioners to switch to heating mode. So you can get the right temperature for your break all year.

Are the rooms big?

Lack of space and surface area in the French capital is a real problem that most Paris hotels have to deal with. However, please be assured that all our rooms meet Paris standards and the criteria required for 4* hotel ratings. Depending on the room type, they vary in size between 15m2 and 27m2 including the bathroom.

Is there a direct line in the room?

You can make direct calls from your room by dialling 0 then the phone number. Any incoming calls go through reception who will transfer them or take a message if you’re not in.

Do some rooms have a balcony?

All our rooms have outdoor access: either a private balcony or access to the walkways with views of the garden for all the rooms. We cannot guarantee a specific room with a balcony or walkway but please let us know your preferences.

Can I request a cot if I'm travelling with a child?

We have a cot for children aged 3 and under. Please note that the hotel doesn’t have triple rooms but provides the luxury of adjoining rooms sleeping 4 guests.

Can I request a spare bed in my room.

No, we don’t have any spare beds. The size of our rooms doesn’t allow it.

Can I get an airport/station shuttle service?

We’d be delighted to book a shuttle bus with our partner to or from the airport or train station. Please contact reception for rates. Reception would be delighted to book a taxi or recommend public transport options.

What are the nearest underground and RER stations to the hotel?

The Commerce station, metro line 8, is a 2 minute walk from the hotel on the bustling Rue du Commerce. You can reach all the tourist attractions in Paris within 10 minutes. Emile Zola (line 10) and La Motte Picquet Grenelle stations (line 6) are within a 5-10 minute walk.
Bus numbers 70 and 88 are within a 1 minute walk and take you to countless parts of Paris.

Which languages do the staff at reception speak?

All our staff will greet and assist you fluently in French and English. Each member of the reception team speaks a third language: Spanish, Italian etc.

What are the pool opening times and prices?

Our spa area (pool, hammam and gym) is open 7.30am-12pm and 1mp-10pm. There are no extra charges as it’s included in the price of your stay.

Is the pool open to external clients?

No, for safety reasons and to maintain our services, the pool is exclusively for our guests.

Are towels provided?

There are bathrobes and slippers in every room that you can use for the pool. The area also has changing rooms with bath towels if you wish to use them.